{"id":14998,"date":"2025-11-14T07:30:00","date_gmt":"2025-11-14T10:30:00","guid":{"rendered":"https:\/\/totalpass.com\/br\/blog\/?p=14998"},"modified":"2025-11-13T09:40:22","modified_gmt":"2025-11-13T12:40:22","slug":"pausar-plano-da-totalpass","status":"publish","type":"post","link":"https:\/\/totalpass.com\/br\/blog\/sala-de-imprensa\/pausar-plano-da-totalpass\/","title":{"rendered":"Pausar o plano: \u00e9 poss\u00edvel fazer isso na sua conta TotalPass?"},"content":{"rendered":"\n<p>Sabemos que, de vez em quando, a vida pede uma pausa devido \u00e0 correria, n\u00e3o \u00e9 mesmo? Isso tamb\u00e9m se reflete na rotina de exerc\u00edcios, j\u00e1 que algumas pessoas acabam ficando sem tempo para treinar e, por isso, optam por cancelar os servi\u00e7os da TotalPass. Contudo, o que muitos n\u00e3o sabem \u00e9 que existe a possibilidade de <strong>pausar o plano<\/strong>.<\/p>\n\n\n\n<p>Essa funcionalidade permite que voc\u00ea d\u00ea uma pausa e, ap\u00f3s um per\u00edodo, retorne normalmente, aproveitando todas as solu\u00e7\u00f5es voltadas \u00e0 <strong><a href=\"https:\/\/totalpass.com\/br\/blog\/sala-de-imprensa\/total-fit-conheca-este-servico-da-totalpass\/\" target=\"_blank\" rel=\"noreferrer noopener\">sa\u00fade f\u00edsica<\/a><\/strong>, <strong><a href=\"https:\/\/totalpass.com\/br\/blog\/sala-de-imprensa\/conheca-o-total-mind\/\" target=\"_blank\" rel=\"noreferrer noopener\">mental<\/a> <\/strong>e <strong><a href=\"https:\/\/totalpass.com\/br\/blog\/sala-de-imprensa\/total-nutri\/\" target=\"_blank\" rel=\"noreferrer noopener\">nutricional<\/a><\/strong>. Afinal, voc\u00ea merece ter na palma das m\u00e3os um aplicativo que te ajuda a ter momentos de autocuidado, lazer e flexibilidade para a sua rotina.\u00a0<\/p>\n\n\n\n<p>Para entender melhor como funciona, separamos as d\u00favidas mais frequentes dos nossos clientes para respond\u00ea-las:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"#Como-pausar-o-plano-da-TotalPass\">Como pausar o plano da TotalPass?<\/a><\/strong><\/li>\n\n\n\n<li><strong><a href=\"#Algum-valor-\u00e9-cobrado-durante-a-pausa-do-plano\">Algum valor \u00e9 cobrado durante a pausa do plano?<\/a><\/strong><\/li>\n\n\n\n<li><strong><a href=\"#Em-quais-casos-n\u00e3o-\u00e9-poss\u00edvel-pausar-o-plano\">Em quais casos n\u00e3o \u00e9 poss\u00edvel pausar o plano?\u00a0<\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Como-pausar-o-plano-da-TotalPass\">Como pausar o plano da TotalPass?<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"614\" height=\"412\" data-src=\"https:\/\/totalpass.com\/wp-content\/uploads\/2025\/11\/pausar-plano-da-TotalPass.jpg\" alt=\"pausar plano da TotalPass\" class=\"wp-image-14999 lazyload\" data-srcset=\"https:\/\/totalpass.com\/wp-content\/uploads\/2025\/11\/pausar-plano-da-TotalPass.jpg 614w, https:\/\/totalpass.com\/wp-content\/uploads\/2025\/11\/pausar-plano-da-TotalPass-300x201.jpg 300w, https:\/\/totalpass.com\/wp-content\/uploads\/2025\/11\/pausar-plano-da-TotalPass-150x101.jpg 150w\" data-sizes=\"(max-width: 614px) 100vw, 614px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 614px; --smush-placeholder-aspect-ratio: 614\/412;\" \/><figcaption class=\"wp-element-caption\">Que tal pausar ao inv\u00e9s de cancelar o seu plano da TotalPass? Confira!<\/figcaption><\/figure><\/div>\n\n\n<p>Precisa pausar o seu <strong><a href=\"https:\/\/totalpass.com\/br\/blog\/sala-de-imprensa\/planos-da-totalpass-quais-sao\/\" target=\"_blank\" rel=\"noreferrer noopener\">plano da TotalPass<\/a><\/strong>? Sem problemas! O lado bom dessa funcionalidade \u00e9 que voc\u00ea, nosso(a) usu\u00e1rio(a), n\u00e3o precisa entrar em contato com o <strong><a href=\"https:\/\/totalpass.com\/br\/blog\/sala-de-imprensa\/sac-totalpass-entenda-como-podemos-ajudar\/\" target=\"_blank\" rel=\"noreferrer noopener\">SAC<\/a><\/strong> ou com o RH da sua empresa para suspender temporariamente o uso dos nossos servi\u00e7os, j\u00e1 que todos os comandos s\u00e3o feitos diretamente pelo aplicativo.<\/p>\n\n\n\n<p>Veja s\u00f3 como \u00e9 simples:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acesse o app da TotalPass;<\/li>\n\n\n\n<li>V\u00e1 \u00e0 aba<strong> \u201cMinha conta\u201d<\/strong> > <strong>\u201cMeu plano\u201d<\/strong>;<\/li>\n\n\n\n<li>Selecione a op\u00e7\u00e3o<strong> \u201cPausar por um tempo\u201d<\/strong>;<\/li>\n\n\n\n<li>Sinalize estar ciente sobre os <strong>Termos e Condi\u00e7\u00f5es de Uso<\/strong> e clique em <strong>\u201cPausar plano\u201d<\/strong>. Pronto!<\/li>\n<\/ul>\n\n\n\n<p>Ap\u00f3s pausar o seu plano, \u00e9 importante refor\u00e7ar que o seu acesso aos servi\u00e7os ficar\u00e1 indispon\u00edvel pelo per\u00edodo de 30 dias. Na tela, antes de confirmar a pausa, voc\u00ea poder\u00e1 ver a data inicial e o prazo final. Por exemplo: se voc\u00ea pausou no dia 23\/09\/2025, o seu acesso ser\u00e1 liberado apenas no dia 23\/10\/2025.<\/p>\n\n\n\n<p>Al\u00e9m disso, \u00e9 importante ressaltar que, ap\u00f3s a ativa\u00e7\u00e3o autom\u00e1tica do plano, s\u00f3 ser\u00e1 poss\u00edvel solicitar uma nova pausa ap\u00f3s 30 dias. Combinado?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Algum-valor-\u00e9-cobrado-durante-a-pausa-do-plano\">Algum valor \u00e9 cobrado durante a pausa do plano?<\/h2>\n\n\n\n<p>Uma d\u00favida muito comum \u00e9 se haver\u00e1 cobran\u00e7a do plano durante a pausa. Por isso, gostar\u00edamos de refor\u00e7ar que, ao suspender temporariamente o uso dos nossos servi\u00e7os, nenhum valor ser\u00e1 cobrado durante o per\u00edodo selecionado.<\/p>\n\n\n\n<p>O que pode acontecer \u00e9 o seguinte: suponhamos que voc\u00ea, ap\u00f3s alguns dias de pausa, decida reativar os servi\u00e7os da TotalPass. Nesse caso, a data de renova\u00e7\u00e3o do ciclo ser\u00e1 ajustada, considerando os dias restantes da pausa. Al\u00e9m disso, a pr\u00f3xima cobran\u00e7a s\u00f3 acontecer\u00e1 na renova\u00e7\u00e3o seguinte.&nbsp;<\/p>\n\n\n\n<p>Segue um exemplo de como funciona na pr\u00e1tica:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Seu ciclo de plano terminaria em 30\/09;<\/li>\n\n\n\n<li>Voc\u00ea pausa o plano por 5 dias (de 10 a 15\/09);<\/li>\n\n\n\n<li>Esses 5 dias s\u00e3o acrescentados ao fim do ciclo;<\/li>\n\n\n\n<li>Por isso, a renova\u00e7\u00e3o, que seria em 30\/09, passa a ser em 05\/10.<\/li>\n<\/ul>\n\n\n\n<p>Ah! E para reativar o plano, \u00e9 s\u00f3 acessar sua conta da TotalPass, ir em <strong>\u201cMeu plano\u201d <\/strong>e selecionar a op\u00e7\u00e3o<strong> \u201cRetomar plano\u201d<\/strong> (nenhum valor adicional ser\u00e1 cobrado ao retornar).&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Em-quais-casos-n\u00e3o-\u00e9-poss\u00edvel-pausar-o-plano\">Em quais casos n\u00e3o \u00e9 poss\u00edvel pausar o plano?&nbsp;<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"614\" height=\"412\" data-src=\"https:\/\/totalpass.com\/wp-content\/uploads\/2025\/11\/quando-nao-e-possivel-pausar-o-plano.jpg\" alt=\"quando n\u00e3o \u00e9 poss\u00edvel pausar o plano\" class=\"wp-image-15000 lazyload\" data-srcset=\"https:\/\/totalpass.com\/wp-content\/uploads\/2025\/11\/quando-nao-e-possivel-pausar-o-plano.jpg 614w, https:\/\/totalpass.com\/wp-content\/uploads\/2025\/11\/quando-nao-e-possivel-pausar-o-plano-300x201.jpg 300w, https:\/\/totalpass.com\/wp-content\/uploads\/2025\/11\/quando-nao-e-possivel-pausar-o-plano-150x101.jpg 150w\" data-sizes=\"(max-width: 614px) 100vw, 614px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 614px; --smush-placeholder-aspect-ratio: 614\/412;\" \/><figcaption class=\"wp-element-caption\">Tem algum valor em aberto na TotalPass? Saiba mais!<\/figcaption><\/figure><\/div>\n\n\n<p>A pausa de plano n\u00e3o \u00e9 permitida em duas situa\u00e7\u00f5es. A primeira est\u00e1 relacionada a pessoas que possuem alguma pend\u00eancia financeira. Isso significa que, em casos de pagamento em aberto, \u00e9 necess\u00e1rio acertar o valor do servi\u00e7o contratado antes de pausar.<\/p>\n\n\n\n<p>Al\u00e9m disso, a segunda situa\u00e7\u00e3o est\u00e1 atrelada ao prazo de renova\u00e7\u00e3o do ciclo. Por isso, se voc\u00ea deseja suspender seu acesso temporariamente, recomendamos que esta a\u00e7\u00e3o seja feita dois dias antes e n\u00e3o um dia antes, combinado? Caso contr\u00e1rio, n\u00e3o ser\u00e1 poss\u00edvel pausar naquele momento.\u00a0<br>Tem mais d\u00favidas sobre a funcionalidade de pausa do plano ou qualquer outro assunto relacionado ao uso do seu benef\u00edcio? Na <strong><a href=\"https:\/\/ajuda.totalpass.com.br\/hc\/pt-br\" target=\"_blank\" rel=\"noreferrer noopener\">FAQ da TotalPass<\/a><\/strong>, respondemos \u00e0s perguntas frequentes para te ajudar a ter a melhor experi\u00eancia!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sabemos que, de vez em quando, a vida pede uma pausa devido \u00e0 correria, n\u00e3o \u00e9 mesmo? Isso tamb\u00e9m se reflete na rotina de exerc\u00edcios, j\u00e1 que algumas pessoas acabam ficando sem tempo para treinar e, por isso, optam por cancelar os servi\u00e7os da TotalPass. Contudo, o que muitos n\u00e3o sabem \u00e9 que existe a [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":15000,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[219],"tags":[2121,3364,3362,3363],"class_list":["post-14998","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sala-de-imprensa","tag-aplicativo","tag-pausa-o-plano","tag-pausa-plano-totalpass","tag-plano-total-pass"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pausar o plano: \u00e9 poss\u00edvel fazer isso na sua conta TotalPass?<\/title>\n<meta name=\"description\" content=\"Sabia que, em vez de cancelar, voc\u00ea pode pausar o plano da TotalPass? Confira as principais regras dessa funcionalidade dentro do app!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/totalpass.com\/br\/blog\/sala-de-imprensa\/pausar-plano-da-totalpass\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pausar o plano: \u00e9 poss\u00edvel fazer isso na sua conta TotalPass?\" \/>\n<meta property=\"og:description\" content=\"Sabia que, em vez de cancelar, voc\u00ea pode pausar o plano da TotalPass? 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