{"id":10404,"date":"2024-11-15T07:30:00","date_gmt":"2024-11-15T10:30:00","guid":{"rendered":"https:\/\/totalpass.com\/br\/blog\/?p=10404"},"modified":"2025-10-02T13:32:09","modified_gmt":"2025-10-02T16:32:09","slug":"cadastro-inativo-totalpass","status":"publish","type":"post","link":"https:\/\/totalpass.com\/br\/blog\/sala-de-imprensa\/cadastro-inativo-totalpass\/","title":{"rendered":"Cadastro inativo: por que isso pode acontecer na TotalPass?"},"content":{"rendered":"\n<p>Treinar nas melhores academias, est\u00fadios fitness e parceiros de bem-estar pela TotalPass \u00e9 \u00f3timo, n\u00e9? Afinal, \u00e9 um benef\u00edcio corporativo que traz diversas solu\u00e7\u00f5es de bem-estar integrado para que os usu\u00e1rios cuidem da sa\u00fade f\u00edsica, mental e emocional onde estiverem. Contudo, em alguns casos, o acesso pode ficar bloqueado devido ao <strong>cadastro inativo<\/strong>.&nbsp;<\/p>\n\n\n\n<p>Por isso, \u00e9 muito importante entender as principais causas que levam \u00e0 inatividade, n\u00e9? Para te ajudar, responderemos algumas d\u00favidas:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong><a href=\"#O-que-e-cadastro-inativo-na-TotalPass\">O que \u00e9 cadastro inativo na TotalPass?<\/a><\/strong><\/li><li><strong><a href=\"#Quais-causas-deixam-o-cadastro-inativo-na-TotalPass\">Quais causas deixam o cadastro inativo na TotalPass?<\/a><\/strong><\/li><\/ul>\n\n\n\n<p>Vamos l\u00e1?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"O-que-e-cadastro-inativo-na-TotalPass\">O que \u00e9 cadastro inativo na TotalPass?<\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"614\" height=\"412\" data-src=\"https:\/\/totalpass.com\/wp-content\/uploads\/2024\/11\/cadastro-inativo.jpg\" alt=\"mulher fazendo check-in na recep\u00e7\u00e3o da academia\" class=\"wp-image-10405 lazyload\" data-srcset=\"https:\/\/totalpass.com\/wp-content\/uploads\/2024\/11\/cadastro-inativo.jpg 614w, https:\/\/totalpass.com\/wp-content\/uploads\/2024\/11\/cadastro-inativo-300x201.jpg 300w\" data-sizes=\"(max-width: 614px) 100vw, 614px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 614px; --smush-placeholder-aspect-ratio: 614\/412;\" \/><figcaption>Saiba o que \u00e9 o cadastro inativo<\/figcaption><\/figure><\/div>\n\n\n\n<p>Suponhamos que voc\u00ea, como usu\u00e1rio da <strong><a href=\"https:\/\/totalpass.com\/br\" target=\"_blank\" rel=\"noreferrer noopener\">TotalPass<\/a><\/strong>, chegou para treinar na sua <strong><a href=\"https:\/\/totalpass.com\/br\/blog\/para-academias\/academia-parceira-totalpass\/\" target=\"_blank\" rel=\"noreferrer noopener\">academia<\/a><\/strong> ou est\u00fadio favorito e, ao fazer o check-in, percebeu que sua conta estava inativa, bloqueando seu acesso \u00e0 unidade.&nbsp;<\/p>\n\n\n\n<p>Quando o cadastro fica inativo, isso significa que o usu\u00e1rio n\u00e3o poder\u00e1 mais usufruir de todas as funcionalidades presentes no aplicativo da TotalPass, como, por exemplo, fazer <strong><a href=\"https:\/\/totalpass.com\/br\/blog\/sala-de-imprensa\/check-in-totalpass-tudo-o-que-voce-precisa-saber\/\" target=\"_blank\" rel=\"noreferrer noopener\">check-in<\/a><\/strong> para treinar e algumas outras solu\u00e7\u00f5es oferecidas pelos nossos parceiros, como Smart Fit Coach, Queima Di\u00e1ria, Conexa, Zen App, entre outros.&nbsp;<\/p>\n\n\n\n<p>Embora seja uma situa\u00e7\u00e3o chata, \u00e9 importante compreender as raz\u00f5es que resultaram no bloqueio da conta. Em caso de erro sist\u00eamico, \u00e9 poss\u00edvel corrigi-lo entrando em contato com o SAC.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Quais-causas-deixam-o-cadastro-inativo-na-TotalPass\">Quais causas deixam o cadastro inativo na TotalPass?<\/h2>\n\n\n\n<p>As causas do cadastro inativo podem variar de um usu\u00e1rio para outro. Por isso, \u00e9 importante entender quais s\u00e3o as principais, uma vez que, caso isso aconte\u00e7a com voc\u00ea, ser\u00e1 mais f\u00e1cil identificar o problema na hora de procurar ajuda.&nbsp;<\/p>\n\n\n\n<p>Pensando nisso, a seguir, n\u00f3s separamos os casos mais comuns:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Aus\u00eancia de v\u00ednculo empregat\u00edcio&nbsp;&nbsp;<\/h3>\n\n\n\n<p>O primeiro caso \u00e9, sem sombra de d\u00favida, em rela\u00e7\u00e3o \u00e0 demiss\u00e3o ou mudan\u00e7a de emprego. \u00c9 importante lembrar que a TotalPass \u00e9 um <strong><a href=\"https:\/\/totalpass.com\/br\/blog\/recursos-humanos\/beneficios-totalpass-como-impactam-sua-empresa\/\" target=\"_blank\" rel=\"noreferrer noopener\">benef\u00edcio corporativo<\/a><\/strong> contratado pelas empresas aos seus funcion\u00e1rios. Assim, seu uso \u00e9 permitido apenas aos colaboradores que mant\u00eam um v\u00ednculo de trabalho com as empresas que oferecem o servi\u00e7o.<\/p>\n\n\n\n<p>No que diz respeito \u00e0 <strong><a href=\"https:\/\/www.pontotel.com.br\/demissao\/\" target=\"_blank\" rel=\"noreferrer noopener\">demiss\u00e3o<\/a><\/strong>, ap\u00f3s o fim do <strong><a href=\"https:\/\/totalpass.com\/br\/blog\/para-academias\/planos-de-academia\/\" target=\"_blank\" rel=\"noreferrer noopener\">ciclo do plano<\/a><\/strong>, ele \u00e9 encerrado, deixando o cadastro inativo. O mesmo se aplica aos trabalhadores que mudam de uma empresa para outra que n\u00e3o disponibiliza o benef\u00edcio TotalPass.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Falta de pagamento&nbsp;<\/h3>\n\n\n\n<p>Assim como as assinaturas de algumas plataformas de <em>streamings<\/em>, que voc\u00ea paga para usar os servi\u00e7os, a TotalPass \u00e9 um benef\u00edcio corporativo que precisa ser pago mensalmente. Em rela\u00e7\u00e3o \u00e0 data de cobran\u00e7a, ela se inicia quando o cadastro \u00e9 feito, combinado?<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"614\" height=\"412\" data-src=\"https:\/\/totalpass.com\/wp-content\/uploads\/2024\/11\/pagamento-do-plano.jpg\" alt=\"aluno realizando o pagamento do plano na recep\u00e7\u00e3o\" class=\"wp-image-10406 lazyload\" data-srcset=\"https:\/\/totalpass.com\/wp-content\/uploads\/2024\/11\/pagamento-do-plano.jpg 614w, https:\/\/totalpass.com\/wp-content\/uploads\/2024\/11\/pagamento-do-plano-300x201.jpg 300w\" data-sizes=\"(max-width: 614px) 100vw, 614px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 614px; --smush-placeholder-aspect-ratio: 614\/412;\" \/><figcaption>A falta de pagamento do plano pode ser uma das causas do check-in inativo<\/figcaption><\/figure><\/div>\n\n\n\n<p>Por exemplo, suponhamos que voc\u00ea se cadastrou no dia 13\/11, a cobran\u00e7a ser\u00e1 no pr\u00f3ximo vencimento da data contratada e assim por diante.&nbsp; Em caso de problema com o pagamento no cart\u00e3o de cr\u00e9dito vinculado \u00e0 conta, \u00e9 necess\u00e1rio troc\u00e1-lo por outro que seja v\u00e1lido para continuar usufruindo do benef\u00edcio.&nbsp;<\/p>\n\n\n\n<p>Al\u00e9m disso, dependendo do acordo feito entre a empresa e a TotalPass, a forma de pagamento poder\u00e1 ser com desconto em folha ou cart\u00e3o de cr\u00e9dito, n\u00e3o sendo poss\u00edvel mudar.<\/p>\n\n\n\n<p>Portanto, caso o seu cadastro tenha ficado inativo devido \u00e0 falta de pagamento, \u00e9 poss\u00edvel regularizar a pend\u00eancia clicando na mensagem que aparecer\u00e1 no aplicativo: <strong>\u201cVoc\u00ea possui pagamento em aberto. Clique aqui\u201d<\/strong>. Simples, n\u00e9?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Remo\u00e7\u00e3o de dependente&nbsp;<\/h3>\n\n\n\n<p>Dependendo do acordo feito entre a empresa e a TotalPass, os colaboradores t\u00eam a <strong><a href=\"https:\/\/totalpass.com\/br\/blog\/sala-de-imprensa\/dependente-totalpass-tudo-o-que-voce-precisa-saber\/\" target=\"_blank\" rel=\"noreferrer noopener\">possibilidade de incluir dependentes<\/a><\/strong>. Contudo, assim como o titular da conta pode adicionar pessoas, ele tamb\u00e9m pode remover quando quiser.&nbsp;<\/p>\n\n\n\n<p>Por isso, caso voc\u00ea seja dependente de algum titular e perceba que sua conta ficou inativa, \u00e9 importante conversar com a pessoa respons\u00e1vel pelo benef\u00edcio para entender o que aconteceu, combinado?&nbsp;<\/p>\n\n\n\n<p>No entanto, em caso de demiss\u00e3o ou mudan\u00e7a de emprego do titular, o dependente tamb\u00e9m ter\u00e1 sua conta bloqueada ap\u00f3s o encerramento do per\u00edodo do ciclo, n\u00e3o sendo poss\u00edvel renovar o plano selecionado.&nbsp;&nbsp;&nbsp;<br>Teve o seu cadastro inativo na TotalPass e n\u00e3o corresponder \u00e0s causas acima? Contate a gente por meio do SAC: <a href=\"mailto:sac@totalpass.com.br\"><strong>sac@totalpass.com.br<\/strong><\/a>, trazendo alguns dados importantes, como nome completo, CPF e descri\u00e7\u00e3o da solicita\u00e7\u00e3o.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Treinar nas melhores academias, est\u00fadios fitness e parceiros de bem-estar pela TotalPass \u00e9 \u00f3timo, n\u00e9? Afinal, \u00e9 um benef\u00edcio corporativo que traz diversas solu\u00e7\u00f5es de bem-estar integrado para que os usu\u00e1rios cuidem da sa\u00fade f\u00edsica, mental e emocional onde estiverem. Contudo, em alguns casos, o acesso pode ficar bloqueado devido ao cadastro inativo.&nbsp; Por isso, [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":10405,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[219],"tags":[405,2584,2585,39,2583],"class_list":["post-10404","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sala-de-imprensa","tag-beneficio-corporativo","tag-cadastro-inativo","tag-dependentes","tag-totalpass","tag-usuario-inativo"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cadastro inativo na TotalPass: motivos e como reativar<\/title>\n<meta name=\"description\" content=\"Cadastro inativo na TotalPass? 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